Privacy Policy seri333

1. Introduction

seri333 ("we", "our platform") operates under international licensing and is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy was drafted to comply with international data protection standards and to ensure Malaysian players fully understand their rights.

By registering an account or continuing to use the seri333 website, you are deemed to have read, understood and agreed to the terms set out in this document. If you do not agree, please stop using our platform and contact us to close your account.

2. Information We Collect

In the course of operating the platform, seri333 collects various categories of personal information depending on the type of interaction you have with us:

Account Registration Information

• Full name as per identity card (MyKad)
• Active mobile phone number
• Valid email address
• Username and password (stored in encrypted form)
• Date of birth (for 21+ age verification)

Financial and Transaction Information

• E-wallet details (Touch 'n Go eWallet, ShopeePay) for verification purposes
• DuitNow or FPX account information for online banking payments
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Records of deposits and withdrawals on the platform

Technical and Usage Data

• IP address and device information
• Browsing data (pages visited, session duration, clicks)
• Cookie information and similar tracking technologies
• Game activity and betting logs

3. Purpose of Data Use

The personal information you provide to seri333 is used for the following purposes:

• Creating and managing your user account securely
• Processing deposits and withdrawals via your chosen payment method
• Conducting identity verification checks (KYC) as required by licensing
• Preventing fraud, money laundering and suspicious activity
• Providing 24/7 customer support via live chat and email
• Sending account-related notifications, promotions and platform updates
• Complying with legal obligations and regulatory body requirements
• Improving overall service quality and user experience

seri333 will not use your data for any other purpose not stated here without obtaining your consent first. All data processing is carried out on a valid legal basis.

4. Sharing Information with Third Parties

seri333 respects the confidentiality of your data. We do not sell or rent your personal information to any third party for commercial purposes. However, in certain situations, your data may be shared with:

• Payment Service Providers: To process your deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Game Providers: Limited session information is shared with game providers such as PG Soft, Pragmatic Play, JILI and Spribe to ensure smooth gameplay.
• Statutory Authorities: We comply with lawful directions from law enforcement bodies when officially required.
• Fraud Prevention Services: Transaction data is shared with fraud detection systems to protect your account.

5. Data Security Measures

seri333 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:

• Data encryption using SSL/TLS protocols during information transmission
• At-rest encryption for all stored information
• Two-factor authentication (2FA) available for user accounts
• Role-based access controls for internal staff
• Regular security audits by independent cybersecurity teams
• Real-time monitoring of suspicious activity at all times
• Clear incident response procedures in the event of a data breach

Although we take all reasonable steps, no system can be guaranteed one hundred percent secure. We encourage you to also take personal protective measures such as using a strong password and not sharing your login details with anyone.

6. Data Retention Period

Your personal data is kept for as long as your account is active and required for the purposes stated in this Privacy Policy. Once an account is closed or at your request, data will be deleted or anonymised within a reasonable period, unless longer retention is required to:

• Comply with legal or accounting obligations
• Resolve any outstanding disputes or claims
• Enforce agreements between seri333 and users

Financial data and transaction records are retained for the period required by the international licensing compliance requirements we follow.

7. User Rights Regarding Personal Data

As a seri333 user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Rectification: You may request correction of any data that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain situations.
• Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with established procedures.

8. Use of Cookies and Similar Technologies

The seri333 website uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you visit our website. We use cookies to:

• Maintain your login session so you do not need to sign in again each time
• Remember your language preferences and personal settings
• Analyse usage patterns for ongoing platform improvements
• Ensure session security and prevent unauthorised access

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on our platform.

9. Protection of Underage Users

seri333 strictly prohibits individuals under the age of 21 from registering or using this platform. We do not knowingly collect personal information from underage individuals. If you find that a child or underage individual has registered an account without authorisation, please notify us immediately via email at [email protected] so that we can take appropriate action including account closure and deletion of related data.

10. Third-Party Links and Content

The seri333 platform may contain references to third-party services such as game providers and payment gateways. This Privacy Policy applies to the seri333 platform only. We are not responsible for the privacy practices of any third party and encourage you to read their respective privacy policies before providing any personal information to them.

11. Changes to This Privacy Policy

seri333 reserves the right to modify this Privacy Policy at any time to reflect changes in our service practices, legal requirements or technological developments. Any significant changes will be communicated to you via:

• A notification on the platform login page
• Email to the address registered in your account
• A clear notice on the main page of our website

Continued use of the seri333 platform after the effective date of any change is considered your acceptance of the latest version of this Privacy Policy. You are encouraged to review this page from time to time for the most current information.

12. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you are welcome to contact our team through the following channels:

• Live Chat 24/7: Available on every page of the seri333 platform, in Malay and English
• Email: [email protected]

Our customer service team is ready to assist you at all times and will handle every privacy-related enquiry with full professionalism and confidentiality.